Once your order has been shipped you will receive an email with your tracking ID.
Orders are processed in 1 to 2 business days excluding weekends and major holidays. Once your order has been shipped you will receive an email with your tracking information.
EU: 2-7 working days
Switzerland: 2-5 working days
UK: 4-10 working days
Rest of the world: 5-12 working days
We ship throughout the EU, UK, Switzerland and all countries in the world where we can ship.
Yes, you can change the address but only if the order has not yet been shipped.
Once you have received your package, you have 14 days to return the package. When returning a product, everything must be in the same condition as it arrived otherwise we cannot refund it.
Once your item arrives at our warehouse, you will receive a refund within 2 to 4 business days
If you received a damaged product, send us an email with your order details and a picture of the damaged product so we can happily send you a second one.
We mainly work with DHL but also with other secure shipping service providers.